After changing jobs, moving house or misplacing important documents, many will lose track of their workplace pension schemes. It’s understandable. Life’s busy.  

Spring is here and it’s the ideal time to home in on your spring cleaning and egg hunting skills, and use these for your previous pension pots. 

Here are four top tips on how you can track them down if they have gone astray: 



Sort through your files for any relevant paperwork such as policy documentation or annual statements. This will help you to identify the type  of pension, the provider/company and your policy/reference number.



Contact your previous employer

Workplace pension schemes are pension schemes that are set up by employers to provide their employees with retirement benefits. Workplace pensions may also be known as company pensions and occupational pension schemes. If you recall a pension scheme operated by a previous employer, contact their HR department. They will be able to confirm which pension arrangement (if any) was in place during your employment and where you can obtain further information. Remember enrolment into workplace pension schemes hasn’t always been automatic, so it may be that you would only have been a member if you completed an application to join.



Contact the pension provider

If you were a member of any workplace pension schemes run by a pension provider, or had an individual personal pension or stakeholder pension plan, you should contact the pension provider.  Helpdesk numbers can be easily found on their website. Panic not if you don’t have a policy number to hand, most are able to trace you using your National Insurance number, personal details and by answering a few security questions. If a policy record is found, they will be able to update your contact details and provide a plan statement.



Government’s Pension Tracing Service         

There’s a government service that might be able to help. Best of all, it’s free and will search a database to find the names and contact details of your pension providers.  Their online form and helpline number can be found here on the Pension Tracing Website.

If your search is successful, what you could then do with the pension pot depends on your personal circumstances. 

Your workplace pension schemes might not be as exciting as chocolate, but they could well be worth getting egg-cited about!


Posted by Sarah Culver

Topics: dc pension schemes


Ask The Experts

Want to get in touch?
Just fill out the form below and we will be in touch shortly.


Next Generation Savings

Changing Workplace Savings Behaviour for the Better



We provide consultancy services to employers and trustees on contract-based and trust-based schemes, including master trusts. Our proposition encompasses governance, investment, administration and communications.



Establishing and governing the ideal workplace pensions and savings for your employees can be complex and time consuming. That’s where we come in.


Engagement & Education

We use innovative communication channels and modern technologies to help educate, engage and inspire employees across a range of financial topics.


Find out more


With greater choice and freedom in how and when individuals are able to access their pension fund, there is now an even greater need for early education and advanced planning. Find out how we help.



Our investment research division analyses and rates over 18,000 DC investment funds. The insight we have enables us to support your investment objectives, making sure they're on track to deliver.


Health & Risk

Our health & risk service provides tailored combinations of cover and cost to exactly match each employer's requirements, helping you get best value for your benefits spend.