Punter Southall Aspire Complaints Process

Your right to make a complaint

If you have a complaint about our services, we’d like to resolve this with you directly if possible. 

In the first instance, please contact our Compliance Team:
In writing:  The Compliance Officer, Punter Southall Aspire, 11 Strand, London WC2N 5HR
By phone:   Telephone: +44 (0)20 3327 5500

If ultimately we cannot settle your complaint about our service, you may be entitled to refer it to the Financial Ombudsman Service.

By phone:   0300 123 9 123 or 0800 023 4567
Website help page: http://www.financial-ombudsman.org.uk/consumer/complaints.htm

If you have a complaint about the way we process your personal data or think that we have not complied with your data privacy rights, this is also something we’d like to resolve with you directly if possible. 

Please contact in the first instance our Data Protection Officer:

Mr. Richard Garmon-Jones, Punter Southall Aspire, 11 Strand, London WC2N 5HR
By phone: 020 3327 5182
By email: data.protection@puntersouthallgroup.com

If ultimately we can’t settle your complaint about data privacy, you can go on to refer it to the ICO:

The Information Commissioners Office
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
By phone: 0303 123 1113 or 01625 545 745
Fax 01625 524510
Websitewww.ico.org.uk

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Locations

Browse our offices

Aberdeen

Tel: +44 (0)1224 399 099
3rd Floor, Riverside House
AB11 7LH

Birmingham

Tel: +44 (0)121 230 1900
1 Colmore Row
B3 2BJ

Bristol

Tel: +44 (0)117 202 0400
33-35 Queens Square
BS1 4LU

Edinburgh

Tel: +44 (0)131 230 0300
1st Floor, 7 Castle Street
EC2 3AH

Guildford

Tel: +44 (0)1483 330 100
Tempus Court, Onslow Street
GU1 4SS

London - EC3

Tel: +44 (0)20 3327 5500
5th Floor
EC3A 3DH

London - WC2

Tel: +44 (0)20 3327 5500
11 Strand
WC2N 5HR

Redhill

Tel: +44 (0)20 3327 5700
Gatton Place, St Matthews Road
Redhill, Surrey
RH1 1TA

York

Tel: +44 (0)1904 236 400
Beech House, Hackness Road
Northminster Business Park
YO26 6QR

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