Cookie Policy

Punter Southall Aspire is a trading name of Punter Southall Defined Contribution Consulting Limited, which is authorised and regulated by the Financial Conduct Authority. FCA reference number 121328 • Registered office: 11 Strand, London, WC2N 5HR • Registered in England and Wales No. 00873463.

Like many companies, Punter Southall Defined Contribution Consulting Ltd, trading as Punter Southall Aspire  (PS Aspire) (we, us and our) use technology on www.psaspire.com (our website) and in our marketing campaigns to collect information that helps us enhance your online experience, discover how you use our website and measure the effectiveness of those campaigns.

At PS Aspire, we respect your concerns about privacy and value the relationship we have with you.   We use cookies that allow our website to work and help us to understand what information is most useful to visitors.

What are cookies?
A cookie is a text file containing information which is downloaded to your desktop or laptop computer, tablet or mobile device when you visit our website. Cookies are useful because they allow our website to recognise your device. Cookies are then sent back to our website each time you visit, enabling the website to “remember” you or your device. A cookie cannot read data off your hard drive or read cookie files created by other sites.

When we refer to cookies throughout this Policy, we intend to cover all similar devices including web beacons and log files. You can find more information about cookies at All About Cookies (www.allaboutcookies.org), Your Online Choices (http://www.youronlinechoices.com/uk/) or About  Cookies (www.aboutcookies.org). 

The information we collect and why
Part of creating an enjoyable and lasting experience for our customers is to use cookies to process information in order to better understand what you want from our website. For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on your device.  

Examples of the types of information we collect via cookies are:

  • how often you visit our website, the pages you visited on our website, your click-through on our website and the total time you spent on our website;
  • the website you visited before our website;
  • Whether you have visited our website before or if you are a new visitor;
  • Your viewing preferences (e.g. layout, sizing preferences, language, etc.); and
  • Your IP address, browser type and operating system, for system administration and to report aggregate information. Also, to enable us to recognise you when you return to our website.

Please note: we do not collect your name or email address via cookies.

Cookies help us to improve our website and to deliver a better and more personalised service. They enable us to:

  • To estimate our audience size and usage pattern;
  • To store information about your preferences, and so allow us to customise our website according to your individual interests;
  • To speed up your searches;
  • Customise your visit: we may use information from your visit to help improve your next visit to our site; and
  • look at customer trends: we compile information from thousands of customer visits and analyse it as a whole. This kind of study focuses on identifying trends among the many visitors to our site rather than analysing information about any individual customer.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you visit or log on to our website.

The type of cookies we use
When you use our website, the following categories of cookies may be set on your device:

First-party cookies
These cookies are set by PS Aspire and can be:

  • Strictly necessary cookies – These cookies enable you to move about the site or to receive certain requested features, such as storing language preferences or allowing you to place orders on the website; or
  • Analytics cookies – These cookies collect statistical (aggregated and anonymous) information about the use of the website by you and other visitors. This information allows PS Aspire to enhance the functionality our website.
  • Functionality – These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features.
  • Targeting - These cookies will collect information about your browsing habits and allow us to show you content we think will interest you while you are browsing our website.

Third-party cookies
In addition to our use of these applications, certain third parties may set and access cookies on your computer, and in conjunction with web beacons:

  • Strictly necessary cookies – These cookies enable useful services, for example human verification;
  • Analytics cookies – These cookies collect statistical (aggregated and anonymous) information about the use of our website by you and other visitors. This information allows the third party to enhance the functionality of our website.
  • Targeting - These cookies will collect information about your browsing habits and allow the third party to show you content they think will interest you while you are browsing our site and other sites on the internet.

How long cookies are stored on your device
The length of time cookies are stored on your device can vary, but they generally fall into two categories: temporary session or persistent cookies.

Temporary session cookies
We use temporary session cookies on all of our secure pages to assign and store a session ID to you so that you can move uninterrupted between the areas of our website. This session ID is also used for internal reporting purposes. It is not personally identifiable to you, and this type of cookie does not leave any retrievable information on your hard drive. Most of our first-party cookies are session cookies which expire when you close your internet browser.

Persistent cookies
Our first-party analytics cookies and third-party cookies are persistent cookies because they are used to help us understand visitor patterns over a longer term or to provide additional functions you have requested in relation to site customisation and saved or stored content. They can be stored on your computer for 24 hours, a week, or several years, depending on the function they're helping to perform.

The cookies we use on this website
We use the cookies detailed below:

Cookie Name

Source

Purpose

Type

Expires

__hstc

Hubspot

It contains the domain, utk (see below), initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session).

Session

2 years

Hubspotutk

Hubspot

This cookie is used to keep track of a visitor's identity. This cookie is passed to HubSpot on form submission and used when de-duplicating contacts.

Form submission

10 years

__hssc

Hubspot

This cookie keeps track of sessions. This is used to determine if we should increment the session number and timestamps in the __hstc cookie. It contains the domain, viewCount (increments each pageView in a session), and session start timestamp. 

Session

30 mins

__hssrc

Hubspot

Whenever HubSpot changes the session cookie, this cookie is also set. We set it to 1 and use it to determine if the user has restarted their browser. If this cookie does not exist when we manage cookies, we assume it is a new session.

Session

None

__Hs_opt_out

Hubspot

This cookie is used by the opt-in privacy policy to remember not to ask the user to accept cookies again. This cookie is set when you give users the choice to opt out of cookies

Functionality

2 years

__hs_do_not_track

Hubspot

This cookie can be set to prevent the tracking code from sending any information to HubSpot. Setting this cookie is different from opting out of cookies, which still allows anonymized information to be sent to HubSpot.

Functionality

2 years

__hs_testcookie

Hubspot

This cookie is used to test whether the visitor has support for cookies enabled. 

Session

Session

Hspagesviewedthissession

Hubspot

This cookie is used to keep track of page views in a session

Session

Session

_utma

Google

Identify unique users

Persistent

2 years

_utmb and _utmc

Google

Session cookies – calculate visit length and exit time

session

At end of session

_utmt

Google

Throttles request rate

Persistent

10 minutes

_utmv

Google

Visitor segmentation

Persistent

-

_utmx

Google

Google analytics content experiment

 

 

_utmz

Google

Campaign cookie – monitors where the website visitor arrived from

Persistent

6 months

 Hotjar analytics cookies - full list available here

Hotjar

website usage information

Persistent

12 months

wistia-http2-push-disabled

Wistia

Video viewing tracking

session

at end of session

Local storage

Wistia

Video viewing tracking

session

at end of session

_cfduid (various types)

Hubspot

Website functionality and usage tracking

Persistent

1 year

_distillery

psaspire.com

User behaviour tracking

Persistent

1 year

muxData

psaspire.com

Video viewing tracking

Persistent

20 years

Local storage

psaspire.com

Website functionality and usage tracking

Persistent

1 year

Channel ID (various types)

Google

Website usage tracking

session

at end of session

NID

Google

Website usage tracking

session

at end of session

_cfduid

Hubapi.com

Website functionality and usage tracking

Persistent

1 year

_cfduid

hsforms.com

Website functionality and form submissions

Persistent

1 year

_cfduid

hsforms.net

Website functionality and form submissions

Persistent

1 year

Local storage

platform.twitter.com

User behaviour tracking

Persistent

1 year

_distillery

psaspire.wistia.com

Video viewing tracking

Persistent

1 year

muxData

psaspire.wistia.com

Video viewing tracking

Persistent

20 years

Local storage

psaspire.wistia.com

User behaviour tracking

Persistent

1 year

_w_session

Wistia

user behaviour tracking

session

session

mp_8e806db62ec25dd1e81478b8bb80e1bf_mixpanel

 Wistia

user behaviour tracking

session

session

_cfduid

hsappstatic.net

user behaviour tracking

session

session

various

Wistia

video viewing tracking

various

various

 

Marketing
In order for us to measure the effectiveness of our marketing communications we collect the following information:

  • Click-through - where you have clicked on one or more links contained in an email;
  • Conversion  - where you have clicked on a link within an email and completed a desired action, such as purchasing a product;
  • Email Sharing/Forwarding  - where you have clicked on a “share this” button to post email content to a social network, and/or clicked on a “forward to a friend” button;
  • Unsubscribes – where you click on the unsubscribe link; and
  • Bounces – emails sent that could not be successfully delivered to the recipient's inbox.

We will only send you relevant news about our products and services in a number of ways including by email. When you make an enquiry via our website we will ask if you would like to receive marketing communications.

You can change your marketing choices at any time in our online preference centre, over the phone, in writing or each time we send you an email you can unsubscribe.

How to manage cookies
We will only set cookies on your device if you have provided consent.  If you are concerned about having cookies on your device, you can use your browser settings to:

  • delete all cookies;
  • block all cookies;
  • allow all cookies;
  • block third-party cookies;
  • clear all cookies when you close the browser;
  • open a 'private browsing' / 'incognito' session, which allows you to browse the internet without storing local data;
  • notify you each time new cookies are placed on your device; and
  • install add-ons and plug-ins to extend browser functionality.

You can find out more information about controlling cookies from:

In addition, if you use Firefox or Internet Explorer 11 there is an option to turn on the Do Not Track functionality, which allows you to tell websites not to track you. Google has also published a browser add-on to allow you to choose what information about the websites you visit is sent to Google Analytics, this can be downloaded here. Full details on the cookies set by Google Analytics are published on the Google website.

Please note: if you choose to disable some or all cookies, you may not be able to make full use of our website and some useful features will not work.

Changes to the policy
We will inform you of any changes to this policy by dedicated service emails or by notification on this website.

If you have any questions or concerns regarding our use of cookies, or if you want to exercise your right to access your data and/or have any information we hold about you rectified, you can contact us. You will also find more information about how we process your information in our Privacy Policy.

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Questions

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Locations

Browse our offices

Aberdeen

Tel: +44 (0)1224 399 099
3rd Floor, Riverside House
AB11 7LH

Birmingham

Tel: +44 (0)121 230 1900
1 Colmore Row
B3 2BJ

Bristol

Tel: +44 (0)117 202 0400
33-35 Queens Square
BS1 4LU

Edinburgh

Tel: +44 (0)131 230 0300
1st Floor, 7 Castle Street
EC2 3AH

Guildford

Tel: +44 (0)1483 330 100
Tempus Court, Onslow Street
GU1 4SS

London - EC3

Tel: +44 (0)20 3327 5500
5th Floor
EC3A 3DH

London - WC2

Tel: +44 (0)20 3327 5500
11 Strand
WC2N 5HR

Redhill

Tel: +44 (0)20 3327 5700
Gatton Place, St Matthews Road
Redhill, Surrey
RH1 1TA

York

Tel: +44 (0)1904 236 400
Beech House, Hackness Road
Northminster Business Park
YO26 6QR

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