You can use the yellow contents bar at the right to jump between sections.
So sit back, relax and enjoy our comprehensive guide to employee benefits communication...and if you have any queries, you can always contact us.
The art and science of communicating with your employees to ensure they understand, value and engage with the range of employee benefits available to them.
But you don't want to do it in a vacuum.
Unless your employees know about the full range of benefits you provide, and are actually engaged with them, what's the point of your investment?
This is where employee benefits communication comes in.
By using a range of strategic methods, employee benefits communication can help you ensure you get the benefit of your benefits spend.
The additional gain? Employees' financial behaviour will also benefit, as they understand the implications of their decisions.
In research we carried out with over 2,000 UK employees in July 2018, we found the following:
Employees want their employer to help them understand their pensions, so they can make better financial decisions around them.
Pensions? How exciting.
Said no-one, ever.
As workplace pension members your employees are receiving a valuable benefit. With flexible options for saving and a range of investment choices, plus employer contributions and tax relief, there can be compelling reasons to take pensions seriously.
Studies show, however, that pensions simply don't engage people in the way we feel they should.
And we're here to solve it.
An engaged employee is one whose personal goals and interests align with the vision and goals of the company at which they are employed. Employee engagement can be increased by the use of a benefits package, and strategic communications around those benefits are a great driver to help employees appreciate what's on offer to them.
We believe in making the Employee Experience (EX) the best and most engaging it can be.
For too long the industry has taken a ‘vanilla’ approach to communication.
We believe that to drive real change, and help improve business performance, we must be bold, impactful and meaningful.
We take a consumer-grade approach, settling only when we’ve done the best and know our solution is truly Next Generation.
So you’ve come up with your employee benefits communications strategy, and you know the general information you want to convey.
But it’s not as simple as that.
How will you make sure your messages are received loud and clear by your audience?
Segmentation is the answer.
Your messages must be powerful, targeted and personal if they’re really going to hit home and get your employees to change their behaviour for the better.
You need to go beyond the numbers, and get to what makes your employees tick - their financial behavioural DNA.
Are your messages all doom and gloom, or do they appeal to your employees’ emotions in a positive way?
In our recent research, only 38% said they’d respond to ‘guilt’ messages, and 32% to scare tactics.
So you've segmented your audience, and come up with a communications strategy - now what? You need a compelling, engaging way to reach out to your employees. A cornerstone of your comms strategy should be video - we believe it's the future of pension comms.
Over the past couple of years, the way your employees have become used to consuming information has changed. That means that if you’re trying to educate them about pensions, the way you communicate with them has to change as well. If you are trying to get staff more engaged with pension comms, you can't ignore video.
The 'not ready' stage
At this point, people are unaware of the need to change and are resistant or not motivated to take the next step
The 'getting ready' stage
People are now thinking and planning to make a behavioural change. An intention is starting to form
The 'ready' stage
People at this stage will have formed a firm intention to act and a clear action plan of how and what to change
The stage beyond just thinking and preparing to act
People have now implemented an action that has changed a behaviour
If you aren’t a communications expert, how do you create a strategy that will work?
Whether you’re launching a new scheme or looking to review an existing one, we can help. We start by discovering more about your organisation, your overall objectives, your team and your company culture. We then develop insights and employee communications ideas to ensure workplace pensions become a valuable part of your organisation.
We use a 7-point strategic model to help create communications that will work for your audience.
Uniting our expertise in pensions consultancy, workplace savings, individual financial advice, and our work with over 1,200 clients and 200,000 scheme members, our model for optimising pension communications is a tried and tested, systematic approach.
We use this model with our clients to develop an objective-led communication strategy that aims to effectively change their employees’ pension behaviour for the better.
The number one rule of marketing is this: “Sell the sizzle, not the sausage”. The idea is that people don’t so much buy a product as buy the benefits it gives them, and the feeling they’re left with.
We might like to think of ourselves as rational consumers, but we’re actually not that interested to hear that “this sausage contains 52.5% pork”. We want to know that they are delicious; that they cook quickly, so we won’t have to spend our evening in the kitchen; and that when we throw those sausages on the grill, surrounded by our friends, we’re going to feel like a popular host. The same principle applies to workplace pensions.
The bottom line number showing how much is in an employee's pension pot is just a piece of technical information. But it is directly related to the kind of lifestyle they're looking for, to their dreams and hopes for the future.
So your pension communications have to take the same approach, and 'sell the sizzle, not the sausage'.
We create compelling communications.
If you have a pensions message you want to get through to your employees, how can you cut through the noise and get them excited?
Take a look at the video below to see a few examples of some of the communications packages we provide:
A rapidly changing political and economic landscape, combined with new technologies, market disruptors and shifting demographics, means many organisations are dealing with change. The way we work, the places we work in and the work we do are also shifting.
That means employers need to change the way they engage with their employees. And in today’s market, successfully engaging with your people can be pivotal in creating and maintaining a competitive business.
The more bespoke you go, the more impact you’ll inevitably have.
Typically, the more targeted/personalised a communication strategy is, the more effective it will be.
This is because it involves identifying opportunities to target specific groups based on their common demographics, attitudes and behaviours.
It's true that many employers offer their staff a pension.
What’s surprising, though, is how little engagement and interest employees have in their pension scheme.
It means that this costly benefit your business is offering may not be pulling its weight. We believe it’s down to scheme providers not always supporting employers effectively throughout the communication process.
Whether you’re launching a new scheme or looking to review an existing one, we can help.
We start by discovering more about your organisation, your overall objectives, your team and your company culture. We then develop insights and employee communications ideas to ensure workplace pensions become a valuable part of your organisation.
We believe workplace pensions should be rewarding.
They should be a key part of your employee proposition. Something your people value and appreciate.
Something that rewards and retains existing staff.
And something that supports and cares for ex-employees when they stop working.
Pensions are about the future, so we think they should be exciting and optimistic.
Pensions can help plan for a life after work, so we think they should be inspiring too.
Pensions can make a stronger organisation by bringing people together, so they should be talked about.
That’s where we come in.